Design: user-oriented

WRITTEN ON Wednesday, April 4th, 2012 BY William Heath AND STORED IN Design: Co-creation, Design: user-oriented, Ideal government IT strategy, Save Time and Money, We told you so...

Like a contented snore from a prolonged snooze, here’s a quick and now rare post to acknowledge the new GDS design principles: 1 Start with needs* 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 […]


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WRITTEN ON Monday, January 16th, 2012 BY William Heath AND STORED IN Design: user-oriented, Foundation of Trust, Greener government IT

It’s a big and timely question as government and businesses across Europe get ready to spend up to $100bn on smart metering projects. In the UK that means the intended rollout of 53m gas and electricity smart meters to 26m households at a projected cost of £11.7bn. That’s on the same scale as the NHS […]


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WRITTEN ON Tuesday, September 21st, 2010 BY William Heath AND STORED IN Design: Co-creation, Design: user-oriented, Foundation of Trust, Identity, Save Time and Money

Does it matter that the Coalition hasn’t published a post-ID-Scheme identity policy yet? I dont think so. It’s no more helpful to obsess about identity than to obsess about privacy. These things are important, but the overriding Coalition priority is to save money. Happily, the urge to save money will usher in the right identity […]


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WRITTEN ON Thursday, June 24th, 2010 BY ruthkennedy AND STORED IN Across the Board, Design: Co-creation, Design: user-oriented, Foundation of Trust, What do we want?

Following on from Will’s post below, I’m pleased to say that in places (albeit all rather far from the Westminster media hub) people ARE using the burning platform of the current economic situation as a reason to re-think how they go about doing what they do. There are places where a requirement for a shift […]


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WRITTEN ON Sunday, January 10th, 2010 BY William Heath AND STORED IN Design: Co-creation, Design: user-oriented, Ideal government IT strategy

No public service has ever been formally designed, from intention to execution. Every single one of them should have been. That was the nub of an Aha-Erlebnis conversation with the late and much-lamented Charles Cox (who at that time was MD of EDS, responsible for delivering more on-line Whitehall services than everyone else put together). […]


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WRITTEN ON Friday, December 18th, 2009 BY William Heath AND STORED IN Across the Board, Design: Co-creation, Design: user-oriented, Foundation of Trust, Government Procurement, Ideal Goverment - project, Ideal government IT strategy, Identity, Pertinent Art, Policies, Political engagement, Power of Information, Save Time and Money, Transformational Government, We told you so...

It’s time to say what we want from government IT. Let’s do this together. Let’s say “wouldn’t it be better if” about how tech affects transparency, costs and the quality of public services and how they affect our lives. @ntouk and I have long since been fed up with what one senior Whitehall official yesterday […]


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WRITTEN ON Wednesday, December 16th, 2009 BY William Heath AND STORED IN Design: user-oriented, Foundation of Trust, Identity, Uncategorized

At the invitation of IPS and Intellect I gave a Ctrl-Shift talk about the role of the individual in future public services. It’s material that will be familiar to the IdealGov posse, but I was apprehensive because this is a close-knit community very focussed on large contracts and not known for welcoming alternate views. We […]


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WRITTEN ON Tuesday, December 8th, 2009 BY William Heath AND STORED IN Bad stuff, Design: Co-creation, Design: user-oriented, Foundation of Trust, Political engagement

Murdoch’s tabloid columnist David Aaranovitch has stepped up as first cheerleader in Michael Wills’ long-promised riposte to our highly successful and influential Database State report earlier this year for JRRT. He’s no doubt well paid to use forceful language, and strike provocative poses. But he doesn’t get it. What the hell has Facebook, the greatest […]


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WRITTEN ON Monday, December 7th, 2009 BY William Heath AND STORED IN Design: Co-creation, Design: user-oriented, Ideal Goverment - project, Transformational Government, What do we want?

At first glance the new Smarter Government white paper looks pretty refreshing. The stuff on freeing up data is good: ‘Public data’ are ‘government-held non-personal data that are collected or generated in the course of public service delivery’. Our public data principles state that: * Public data will be published in reusable, machine-readable form * […]


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WRITTEN ON Thursday, December 3rd, 2009 BY William Heath AND STORED IN Design: Co-creation, Design: user-oriented, Save Time and Money

Consumer Focus is calling for a rethink of DirectGov which puts the consumer at the centre: Directgov appears to have grown into the massive service it is today without a clear consumer-focused strategy. As described, the 2005 Cabinet Office report, Transformational Government: enabled by technology, set out a vision for transforming services through digital means, […]


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