Comments on: Hypothesis: official feedback sites don’t work http://idealgovernment.com/2006/09/hypothesis_official_feedback_sites_dont_work/ What do we want from Internet-age government? Wouldn't it be better if... Sat, 04 Feb 2012 10:03:19 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Sam Smith http://idealgovernment.com/2006/09/hypothesis_official_feedback_sites_dont_work/comment-page-1/#comment-1084 Sam Smith Sat, 30 Sep 2006 13:56:34 +0000 http://hypothesis_official_feedback_sites_dont_work#comment-1084 The official feedback or direct.gov.uk is a case in point. Ministers say it's great with their X hits per day etc, with no cares for what the users think. The DVLA car tax site seems to be getting some good (official) feedback according to the officials. Since it cost £38million to build, I'd hope it was outstanding. When Ministers and civil servants believe that is how much a site should cost to be successful - they do - then there are problems with the feedback and how it's understood. The official feedback or direct.gov.uk is a case in point. Ministers say it’s great with their X hits per day etc, with no cares for what the users think.

The DVLA car tax site seems to be getting some good (official) feedback according to the officials. Since it cost £38million to build, I’d hope it was outstanding.

When Ministers and civil servants believe that is how much a site should cost to be successful – they do – then there are problems with the feedback and how it’s understood.

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